Frequently Asked Questions
1. Do you provide installation and commissioning support for your CNC machines?
Yes. We provide on-line or on-site installation guidance and commissioning assistance according to the machine configuration and project requirements. Support arrangements can be discussed before machine delivery.
2. Do you provide CNC machine operator training?
Yes. We provide on-line or on-site operator training covering machine operation, CNC controller functions, basic machining procedures, and routine maintenance. Training arrangements depend on the machine model and agreed service scope.
3. Can you provide remote technical support for overseas customers?
Yes. We can provide remote technical assistance through online communication and video calls. Remote diagnostic support is available where applicable.
4. What should I do if my CNC machine encounters a technical problem?
Please contact our technical support team and provide your machine model, a description of the issue, relevant alarm information, and photos or videos if available. Our team will review the information and provide appropriate technical guidance.
5. Do you supply spare parts for your CNC machines?
Yes. We can assist customers with spare parts identification and supply based on the machine model and component requirements.
6. Do you provide maintenance guidance for CNC machines?
Yes. We provide maintenance instructions and technical guidance for routine machine inspections, lubrication, cleaning, and component care according to the machine configuration.
7. Can you provide customized training for different CNC machine models?
Training content can be arranged according to the machine model, configuration, application, and customer requirements.
8. How can I contact your after-sales service team?
You can contact our sales or engineer by the ID card printed on the machine. Please include your machine model and a detailed description of your inquiry so that our team can better understand your needs.
English
